Frequently Asked Questions

Everything you need to know about your tactical gear and custom patches.

How long does it take to ship custom patches?

Customized items, including name tapes and custom patches, typically ship within 3-5 business days as they are made to order in our facility.

What is your return policy?

We offer a 30-day return window for most unused and unopened products. Please note that custom-made items are non-refundable unless there is a manufacturing defect.

Do you offer international shipping?

Yes, we ship our tactical gear and accessories worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Are your patches hook-and-loop backed?

The majority of our patches come with a hook-and-loop (Velcro-compatible) backing for easy attachment to tactical vests, hats, and bags.

Can I request a custom design for my unit or agency?

Absolutely. We specialize in custom designs. You can upload your artwork through our Custom Patch portal, and our design team will work with you on the specifications.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.